2025-2026 Strategic Brief
Breaking "Knowledge Silos" - Building Corporate-Level Knowledge Base
Total Content
220k+
Business Teams
5
Knowledge Modules
6
V1 Progress
90%
Business Team Status & AI Empowerment Plan
Customer Service Team
Over 10k assets, high maintenance cost, zero tolerance for AI hallucinations
Centralized maintenance of basic information, reduced translation costs
Learning Support Team
Document-centric, high intent understanding requirements, time-consuming organization
Reuse standard knowledge, focus on optimizing dialogue experience
Sales Team
Weak knowledge base, sensitive to incorrect responses, need human-AI collaboration SOP
Reuse basic information, focus on refining pre-sales scripts
New Media Team
Started AI agent in December, insufficient data accumulation
Shared underlying knowledge, promote channel-specific adaptation
Smart Hardware
Relies on tickets + multi-dimensional tables, low efficiency, repeated answers
Source updates, improved circulation efficiency
Marketing Team
Scattered marketing materials, inconsistent messaging across channels
Unified brand voice, streamlined content distribution
Version Plan & Progress
Maintenance Direction & Principles Established
Defined core objectives and construction boundaries
Unified Document Format
Standardized knowledge base structure and templates
Content & Service Updates
Initial content population and service integration
Feishu Aily Knowledge Space Launch
Platform foundation established for unified storage
Knowledge Base Information Expansion
V1 content filling 90% complete (220k+ words)
V2: AI Agent Integration & Optimization
Linkage with business-side AI Q&A agents
V3: Continuous Maintenance
Ongoing updates and optimization
Core Objectives
User Empowerment
Enable AI to generate personalized solutions
Knowledge Integration
Break barriers, unified management & updates
Intelligent Application
Connect AI Q&A systems, support smart queries
Success Stories
10k+
Knowledge Assets
AI Q&A Pioneer - Customer Service Team
Significant efficiency improvements through AI-powered knowledge base integration
220k+
Words Documented
Breaking Knowledge Silos
Unified knowledge management across 5 business teams with 90% V1 completion